How to Fix Roblox Error Code 267 (You Were Kicked From This Game)

Quick Fix

Error 267 almost always means one specific experience kicked you - not your whole Roblox account. Do this first:

1. Try a different game. If other experiences load fine, the block is specific to that one game (its own anti-cheat, whitelist, or a ban from the creator), not your account or device.
2. Read the exact kick message. If it says 'Banned', you must wait it out or contact the experience creator - Roblox Support cannot lift creator-issued bans.
3. If it happens in every game, turn off any VPN, disable ad-block/browser extensions, and check your internet connection before doing anything else.

Step-by-Step Guide

What this error means

Error Code 267 indicates your account has been banned by the experience creator for violating Roblox Community Standards within their experience, and this ban is not issued by Roblox. Roblox Support is unable to remove bans issued directly by experience creators or contact them for you, so if you encounter this error in a specific experience, you need to contact the experience creator directly.

However, not every 267 is a real ban. The meaning can change depending on the message - sometimes it points to a ban from one specific game, other times it can be triggered by connection problems, suspicious client behavior, strict firewall settings, or local Roblox data that fails to load correctly. A good first troubleshooting question is whether the error happens in every Roblox experience or only in one game - if it happens in only one experience the issue is more likely related to that game's rules, whitelist, anti-cheat, or moderation system, while if it happens across many experiences it's more likely connected to your device, Roblox installation, network, firewall, VPN, or account status.

Cause 1: You were actually banned from that specific experience

1. Check the exact wording of the kick message. A message mentioning a ban duration or 'banned for [reason]' confirms this is a real, creator-issued restriction rather than a technical glitch.
2. Confirm your account itself is fine. Try logging into Roblox normally, playing other experiences, using your avatar and inventory, chatting or accessing platform features, and joining other games without problems. If all of that works, only the one experience is restricted.
3. Wait it out if it's temporary. Error Code 267 typically indicates a temporary removal from a specific game session, though repeated violations can lead to more severe consequences including permanent bans.
4. Contact the experience creator if you believe the ban was a mistake. You can reach out by sending a message or chatting on Roblox, posting on their community wall if available, or using any social media links they might share on their profile, community, or the experience details page. Roblox Support cannot lift this ban for you.
5. Do not repeat the behavior that triggered the ban once you're allowed back in, or it may result in a longer or permanent restriction.

Cause 2: Unstable internet connection or high latency

1. Restart your router. Reboot your router, then run a speed test to gauge your network's performance, and if your current network interface is too slow, switch to a more stable Wi-Fi network, wired connection, or mobile data connection.
2. Switch to a wired connection if possible - this reduces the packet loss and jitter that can make the game server drop you mid-session.
3. Close bandwidth-heavy apps (downloads, streaming, other games) running in the background while you play.
4. Test on another network (e.g. mobile hotspot). If Roblox works fine there, the problem is your ISP or router, not Roblox itself.

Cause 3: Firewall, antivirus, or VPN blocking the connection

1. Disable your VPN completely before launching Roblox - many experiences block VPN traffic automatically, so disable it completely before launching Roblox.
2. Allow Roblox through Windows Defender Firewall (Windows). Open the Windows Start Menu and search for Windows Defender Firewall, open the app, click Allow an app or feature through Windows Defender Firewall, then find Roblox and ensure the checkbox on the left-hand margin is checked.
3. Temporarily disable antivirus real-time protection. You can temporarily disable your malware blocker or Windows anti-virus software by going into its settings and turning off 'real-time protection'. Re-enable it once you confirm this was the cause.
4. Disable browser ad-blockers and extensions if you play on the web version - these can prevent a Roblox game from loading and can even be incorrectly flagged as illegal scripts by the anti-cheat system, resulting in a kick or ban, with ad-blocker extensions causing the most problems.

Cause 4: Corrupted cache or outdated Roblox client

1. Clear your cache. If Roblox's cache files are corrupted, clearing them forces Roblox to re-download them.
2. Update Roblox to the latest version. An outdated version of Roblox can sometimes cause Error Code 267 due to compatibility issues or bugs, and updating to the latest version can fix this.
3. Reinstall Roblox completely if updating doesn't help. Uninstall Roblox completely from your device and reinstall the latest version, which can fix any corrupted installation files.
4. Make sure your default browser is set correctly if you play via web. Make sure the browser you are using is set as the default browser on your system, since many Roblox users have reported that not using the default browser was the root cause of this error.

Cause 5: You're a game developer testing in Roblox Studio

1. Search your scripts for stray Kick commands. If a problematic script within your game is kicking players unintentionally, press Ctrl + Shift + F to search through your game's scripts, look for :Kick commands that may be incorrectly placed, and edit or remove these scripts to prevent further issues.
2. Review anti-cheat or anti-exploit systems you've added - a misconfigured check can flag legitimate players and kick them by mistake. Test with the anti-exploit disabled to confirm it's the source.
3. Remove third-party plugins or model assets from your place file one at a time to isolate which one is triggering the kick, since some contain unintended exploit-detection triggers.

When to seek other help

1. Check Roblox's server status first if the error happens suddenly across all games and none of the above helps - a widespread outage will cause this error for everyone and no personal fix will work until Roblox resolves it.
2. Contact Roblox Support only for account-wide issues (login, billing, harassment) - they cannot override an experience creator's ban decision, per their own policy.
3. Contact the specific experience's creator or moderators for anything that only happens in that one game, including bans, whitelist issues, or anti-cheat false positives.

Note: these steps apply across Windows, Mac, mobile, and console versions of Roblox - the underlying causes and fixes are the same on every platform, though firewall/antivirus steps are Windows-specific and browser-extension steps only apply if you play through a web browser rather than the app.